Parent & Member Coordinator

Goal: Serve as the main point of contact for members (and their parents) and ensure a smooth onboarding process and ongoing engagement.

Key Responsibilities:

• Guide new members during their first weeks

• Act as the contact person for parents of youth members (questions, concerns, feedback)

• Manage communication regarding membership fees, training schedules, team assignments, etc.

• Organize informational sessions for parents and members

Skills & Competencies:

• Empathetic, socially skilled, and a good listener

• Basic knowledge of club operations

• Comfortable interacting with children and parents

Added Value:

• Builds parents' trust in the club

• Increases family engagement and reduces member dropout